FIRSTCALL - Inbound Community Information Line Service

Our Community Information Line Service protects by informing those who are displaced ....

FirstCall’s Community Information Line Service is an inbound telephone messaging and notification system that allows universities, K-12 schools, hospitals, government agencies and industry the ability to provide the community with important, timely information about hurricanes, tornadoes, campus intruders, and other high profile events occurring in the area.

The system has two primary capabilities:

• The first alert tool enables Emergency (EOC) Directors to access the system from any phone. Authorized personnel are easily able to pre-record messages via telephone, then change and manage incident messages.
• The second tool enables the public to call into the system and listen to messages placed there by EOC Managers. The public can only listen to messages; they cannot create or place messages.

Creating a New Message

Users can record predetermined messages and then record situational messages on the fly during the emergency alert. Prompts guide the EOC user through recording a message.

FEATURES OF FIRSTCALL'S COMMUNITY INFORMATION LINE SERVICE

System Security

• Each EOC user can have an ID and/or PIN number to control user access to the system
• The public accesses the system by dialing a publicly advertised telephone number. No special account codes are needed by the public to access the system
• Special Outbound Notification to Targeted Call Lists
• The media can be notified every time an emergency message is posted. This can be done through phone calls, SMS text messages and email
• A list of supervisors or first responders can also be notified every time a message is posted on the Community Information Line

Bilingual Public Line

• This feature allows messages to be posted and retrieved in a second language. The choice to choose the language will be included in the public line intro

Transfer to a Live Operator

• The client has the option of transferring to a live FirstCall operator from a password protected 800 number to activate notifications

FirstCall Saves Seconds ... Seconds Save Lives

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