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We provide customizable solutions
Our hosted SaaS (Software as a Service) services protect nationwide ....
The FirstCall Network Emergency Notification Service uses voice, text, email and other digital delivery methods to instantly alert your citizens, students, staff, and others through a GIS notification service. In addition, employees, first responders as well as an unlimited number of your other emergency support personnel can be quickly called using flexible predefined lists. The notification alerts can be sent via voice to landline, cell and VOIP phones, via text to SMS devices and via email to individual email addresses.
Only From FirstCall ...
Capacity Sensing Technology When emergency calls are delivered to your community, each telephone company's Central Offices (CO) can only handle a finite number of calls at one time.
Urgent Situational Issue
When an emergency occurs, everyone starts to pick up their phone to call emergency officials and to check on or relay information about the emergency to family and friends. At that same critical time, you want alert calls to be sent out as quickly as possible.
Your Challenge
As a result, a digital logjam occurs because each of the telephone company's Central Offices (CO) can only handle a finite number of calls at one time.
Our Solution ...
Capacity Sensing Technology: We deliver as many calls as the telephone company's central offices in your area can handle by sensing and dynamically adjusting in real time when the volume of emergency calls will overload the CO. When the CO can take more calls, we immediately increase the volume of FirstCall emergency calls. FirstCall’s Capacity Sensing capability allows calls to be delivered faster than any other notification system in the world. We eliminate fast-busy responses and provide a higher percentage of call completion.
We are the only notification company to use Capacity Sensing technology.
SUMMARY OF SPECIALIZED FEATURES THAT GIVE YOU TARGETED CONTROL OF COMMUNICATIONS:
- FirstCall’s mapping system utilizes 911 data and is fully compatible with most mapping systems, including ESRI
- Base map, street layer, and telephone number database updated at no charge
- Message recipients can be chosen by geographic area (GIS), or by selecting a pre-determined list
- Citizen Registration Web Site – Residents can add any phone number, text, and email address to your community's database.
SaaS advantages include:
- We have more outbound calling capacity (phone lines) than onsite equipment generally has connected » We handle system backup and redundancy for you
- We have locations in three geographically diverse areas of the county to ensure 100% uptime
- As technology changes, your services will be updated at no additional charge
- We handle all GIS mapping and telephone database updates. (Learn more about our GIS Capabilities and Technology)
- The system can be activated over our secure website using any Internet connection or by calling our 24 hour operators from any phone
Our hosted SaaS services protect your investment ....
FirstCall's hosted Emergency Notification solution provides clients with the system control of equipment with all of the benefits of an off-site solution. FirstCall’s services are provided as a SaaS (Software as a Service) hosted service and require no hardware. We maintain and update all phone lines, equipment, personnel, mapping and telephone data.
What we do ....
- FirstCall immediately and concurrently delivers emergency alerts by Landlines
- FirstCall immediately and concurrently delivers emergency alerts by Cell
- FirstCall immediately and concurrently delivers emergency alerts by SMS Text
- FirstCall immediately and concurrently delivers emergency alerts by Email
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